santogelFrequently Asked Questions

We at santogel require two documents for KYC verification: a government-issued photo ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear photos of both documents through your account settings under "Verification". Our team reviews submissions within our standard window and notifies you by email once verification is complete. If a document is unclear or expired, we will request a resubmission. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.

Log into your santogel account and navigate to Settings to adjust notification preferences, language, and display options. You can turn push notifications on or off, choose which sports or games to follow, and set your preferred currency. If you wish to pause your account temporarily, contact our support team via email with your username and registered email address; we can place a hold on your account for a specified period. To permanently close your account, submit a request through Settings or email support with your full details. We will process account closures within our standard review window.

No. Each person may hold only one active account on santogel. If we detect multiple accounts registered to the same email, phone number, or payment method, we will close all but one and may restrict future access. This policy protects against fraud and ensures fair play across our platform. If you have forgotten your password or cannot access your existing account, use the password recovery feature or contact support — do not create a new account. Our team can help you regain access to your original account.

We at santogel do not charge deposit or withdrawal fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), the full amount reaches your santogel wallet. When you request a withdrawal, the full amount is transferred back to your registered payment method or bank account. Your payment provider may charge their own fees — check with mobile banking, local payment, or your bank for details. We process all transactions at no additional cost to you.

Withdrawal requests are reviewed within our standard review window to confirm your identity and detect fraud. Once approved, the transfer to your registered payment method or bank account is processed according to that provider's schedule — online payment and e-wallet typically complete within hours, while bank transfers may take one to two business days. You can track your withdrawal status in your account under "Transaction History". If a withdrawal is delayed beyond the expected window, contact our support team with your withdrawal reference number and registered email address.

We at santogel offer a welcome bonus to new accounts that complete KYC verification and make a first deposit. The offer is an attractive bonus applied to your account balance; terms apply and are displayed at the time of signup. Bonus funds are subject to playthrough requirements and may be restricted to certain games or betting markets. For full details on current offers, eligibility, and how to claim, check your account dashboard after registration or contact our support team. Offers may vary by region and change periodically.

Yes. Demo mode is available for most slot games and some live-dealer tables on santogel. To access demo mode, navigate to a game and look for a "Play Demo" or "Free Play" button. Demo mode gives you virtual credits so you can learn game rules and features without risking real money. Your demo balance does not carry over to real-money play, and winnings in demo mode cannot be withdrawn. Demo mode is a learning tool; once you are ready to play with real funds, log into your account, deposit via mobile banking, local payment, online payment, or another payment method, and switch to real-money mode.

Contact our support team by emailing the address listed in your account settings under "Help" or "Contact Us". Include your username, registered email address, and a clear description of your question or issue. Our team responds within our standard support window. For urgent account issues — such as suspected unauthorized access or a stuck withdrawal — use the in-app chat feature to reach us faster. We also offer multilingual support, so you can write in English or Indonesian.

We at santogel offer a welcome bonus to new accounts that complete KYC verification and make a first deposit. The offer is an attractive bonus applied to your account balance; terms apply and are displayed at the time of signup. Bonus funds are subject to playthrough requirements and may be restricted to certain games or betting markets. For full details on current offers, eligibility, and how to claim, check your account dashboard after registration or contact our support team. Offers may vary by region and change periodically.

Contact our support team by emailing the address listed in your account settings under "Help" or "Contact Us". Include your username, registered email address, and a clear description of your question or issue. Our team responds within our standard support window. For urgent account issues — such as suspected unauthorized access or a stuck withdrawal — use the in-app chat feature to reach us faster. We also offer multilingual support, so you can write in English or Indonesian.