How santogel Mobile Verification Works
When you create an account on santogel, we ask for basic information — name, email, phone number, date of birth. On mobile, this takes two minutes. After that, we send a verification link to your email or SMS. Tap the link in your browser, and your account moves to the next stage.
The next stage is identity verification. We ask you to upload a photo of your ID — passport, national ID card, or driver's license. On Android, you can use our app's built-in camera. On iOS, you open the browser and select a photo from your device. We accept JPG or PNG files up to 5 MB each.
We also ask for a selfie — a photo of your face taken on your phone's camera. This confirms that the ID belongs to you. We use this image only for verification and do not share it with third parties. After you upload both images, our team reviews them within one business day.
Verification on your schedule
We designed mobile verification to fit your routine. You do not need to visit an office or use a desktop computer. Open santogel in your browser, tap the verification section, and complete each step at your own pace.
If you have questions during the process, our support team is available via chat. We respond in English and Indonesian, and we handle verification questions within a few hours during business days.
Documents We Need for santogel Verification
We require three pieces of information to verify your account: a valid government-issued ID, a recent selfie, and proof of your payment method. Here is what qualifies.
- Government ID: Passport, national ID card (KTP), driver's license, or military ID. The ID must be current and show your full name, date of birth, and photo. We accept colour or black-and-white scans.
- Selfie: A clear photo of your face taken on your phone. Your face must be visible, well-lit, and match the ID photo. We do not accept screenshots or old photos.
- Payment method proof: If you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we may ask for a screenshot of your account showing your name and phone number. This confirms the payment method belongs to you.
We do not ask for passwords, PIN codes, or sensitive financial information. We never ask you to send money to verify your account. If someone claiming to represent santogel asks for these, it is a scam — contact our support team immediately.
Keep your documents ready
Before you start verification, gather your ID and make sure your phone's camera works. Good lighting helps — sit near a window or use a lamp. Blurry or dark photos may be rejected and require resubmission.
Mobile Verification Timeline and Status
After you submit your documents, we review them in the order we receive them. Our team checks that your ID is valid, your selfie matches, and your payment method is linked correctly. This review typically takes one business day, though during peak periods (around Idul Fitri, Idul Adha, or major Liga 1 matches) it may take longer.
You can check your verification status anytime in your santogel account. Log in on your phone, go to Account Settings, and tap Verification Status. You will see one of these states:
- Pending: We received your documents and are reviewing them.
- Approved: Your account is verified. You can now deposit, play, and withdraw.
- Rejected: Your documents did not meet our requirements. We will explain why and let you resubmit.
- More info needed: We need clarification on one document. We will send you a message with details.
If your verification is rejected, do not worry. You can resubmit new documents immediately. Common rejection reasons include blurry photos, ID that is expired, or a selfie that does not match the ID. Our support team can guide you through resubmission.
What You Can Do After santogel Verification
Once your account is verified, we unlock several features. You can deposit money using mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment). You can place bets on Liga 1, Piala AFF, and international football. You can play live-dealer tables — blackjack, roulette, baccarat, Dragon Tiger — with real dealers streaming from our studios. You can spin slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. You can bet on esports — Mobile Legends, Free Fire, PUBG Mobile — and watch live tournaments.
Most importantly, you can withdraw your winnings. We process withdrawal requests within standard review windows. Your funds go back to the payment method you used to deposit — if you used online payment, your withdrawal goes to e-wallet. If you used mobile banking, it goes to your local payment account. We do not charge withdrawal fees, though your bank may apply its own charges.
- account preferences
- We set minimum and maximum deposit amounts per transaction. Minimums vary by payment method — online payment may have a lower minimum than bank transfer. Check your account for current limits.
- Withdrawal holds
- We may hold a withdrawal for review if the amount is large or if your account shows unusual activity. This is standard practice and protects both you and our platform.
- Account recovery
- If you forget your password, we send a reset link to your email. If you lose access to your email, we can verify your identity using your phone number and ID documents.
Mobile Verification Security and Privacy
We encrypt all documents you upload. Your ID photo, selfie, and payment method details are stored on secure servers and are not shared with third parties. We use your documents only for verification and account recovery — we do not sell your data or use it for marketing.
Our mobile verification process meets industry standards for identity verification. We do not store your documents longer than necessary. After your account is verified and active for six months, we delete your uploaded photos and keep only a verification record.
If you have privacy concerns or want to know what data we hold about you, you can request a data report. Log into your santogel account, go to Account Settings, and tap Data Request. We will compile your information and send it to your email within ten business days.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether santogel is available in your area, contact our support team before you verify your account.