santogel Privacy Policy
This page describes what we collect when you use santogel and how we keep that data protected. When you create an account on santogel, verify your identity, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or your bank, and place bets on football, live dealers, slots, or esports, we collect personal information. We use that information to verify your identity (KYC), process your deposits and withdrawals, settle your bets, prevent fraud, and comply with law.
We do not sell your data to third parties. We do not share your account details with advertisers. We only share your information with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process transactions, and with regulators or law enforcement if required by law. Your data is encrypted in transit and at rest on our servers.
This privacy policy applies to all users of santogel, whether you access via Android app, iOS Safari, or desktop browser. If you have questions about how we handle your data, contact our support team in English or Indonesian.
What data we collect on santogel
We collect information in two ways: directly (when you provide it) and automatically (as you use santogel).
Information you provide directly
When you register an account on santogel, we collect your email address, phone number, full name, date of birth, and residential address. We also collect a government-issued ID (KTP, passport, or driver's license) for KYC verification. You provide this information once, and we store it securely.
When you deposit money, we collect transaction details: payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), amount, date, and time. When you place a bet, we record your stake, odds, market, and outcome. When you withdraw, we log the destination account and amount.
If you contact our support team, we store your messages, attachments, and our replies. This helps us resolve your issue and improve our service.
Information we collect automatically
When you use santogel on your phone, we collect technical data: your device type (Android or iOS), app version, operating system version, IP address, device identifier, and approximate location (city-level only, derived from IP). We also collect behavioral data: which games you view, which bets you place, how long you stay on each page, and which features you use most.
We use cookies and similar technologies on santogel.app (web) to remember your login, language preference, and bet history. Cookies are small files stored on your phone that identify you to our servers. You can disable cookies in your browser settings, but doing so may break some features.
We also collect data about how the santogel app performs: crash reports, load times, and error logs. This helps us fix bugs and improve speed on slower connections.
Our servers may sit outside your jurisdiction
We store santogel user data on encrypted servers in multiple regions. When you use santogel, your data travels across networks and may be processed outside Indonesia. By using santogel, you consent to this processing.
How we use your data on santogel
We use your information for these purposes:
- Account verification: We verify your identity via KYC documents to prevent fraud and comply with anti-money-laundering law.
- Payment processing: We share your name, account details, and transaction amount with mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank to complete deposits and withdrawals.
- Bet settlement: We use your account details and bet history to calculate payouts and settle your account.
- Fraud prevention: We analyze your login patterns, betting behavior, and payment methods to detect suspicious activity. If we flag your account, we may pause withdrawals pending review.
- Legal compliance: We keep your transaction history to comply with regulations in jurisdictions where santogel operates, including Indonesia.
- Service improvement: We analyze how you use santogel (which games, which payment methods, which times of day) to improve our app, add new markets, and optimize server performance.
- Support: We use your contact details to respond to your questions via email or SMS.
Who we share your data with on santogel
We do not sell your data. We only share your information with:
- Payment processors
- local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment — we share your name, account, and transaction details to complete deposits and withdrawals.
- Regulators and law enforcement
- We disclose your account and transaction data if required by Indonesian law, court order, or legitimate law-enforcement request.
- Service providers
- We hire third parties (hosting providers, email services, analytics tools) to run santogel. We require them to protect your data and use it only as we direct.
- Business partners
- If santogel is acquired or merged, your data may transfer to the new owner. We will notify you of any such change.
Your rights regarding santogel data
You have the right to access your personal data held on santogel. Go to your account menu, select "Profile", and download your data. We provide this in a standard format (CSV or JSON) that you can open in any spreadsheet or text editor.
You have the right to correct your data if it is inaccurate. Update your email, phone, or address in your account settings. You can change your password anytime via email verification.
You have the right to delete your account and associated data. Contact our support team with your account ID, and we will close your account and erase your personal information within a standard processing window. Note: we keep records of transactions for 5 years to comply with financial regulations.
You have the right to object to our use of your data for marketing or analytics. Go to your account settings and disable "Marketing emails" and "Analytics". We will no longer send promotional messages or track your behavior for optimization.
Data retention on santogel
We keep your personal data (name, email, phone, ID) as long as your account is active. If you close your account, we delete this data within 30 days, except where law requires us to keep it longer.
We keep your transaction history (deposits, bets, withdrawals) for 5 years to comply with financial and anti-money-laundering regulations in Indonesia and other jurisdictions where santogel operates. After 5 years, we delete transaction records unless legal proceedings are ongoing.
We keep login logs (IP address, device, timestamp) for 12 months for security and fraud-detection purposes. After 12 months, we delete logs unless you report suspicious activity.
We keep customer support messages for 2 years in case you need to refer to past conversations. You can request deletion of specific messages anytime.
Security and encryption on santogel
We encrypt your data in transit using TLS (Transport Layer Security). When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, the connection between your phone and our servers is encrypted. Your password is hashed and never stored in plain text.
We encrypt your data at rest using AES-256 encryption on our servers. Your personal details, documents, and transaction history are encrypted on disk. Only authorized santogel employees can access encrypted data with encryption keys stored separately.
We support two-factor authentication (2FA) via SMS or email. Enable 2FA in your account settings to require a code in addition to your password when you log in from a new device.
Despite our security measures, no system is completely immune to breaches. If we discover that your data has been compromised, we will notify you via email within 72 hours and explain what information was affected.
Changes to our santogel privacy policy
We may update this privacy policy to reflect changes in our practices, technology, or law. We will post the updated policy on santogel and update the "last modified" date at the bottom of this page. If we make material changes (e.g., we start sharing data with new third parties), we will notify you via email at least 30 days before the change takes effect.
Your continued use of santogel after we post changes means you accept the new policy. If you do not agree with changes, you may close your account.
Contact us about your data on santogel
If you have questions about how santogel collects, uses, or protects your data, contact our support team. We respond in English and Indonesian within a standard business window.
If you believe we have violated your privacy rights or mishandled your data, you can file a complaint with the Indonesian data protection authority or pursue legal action in Indonesia.
Our commitment is to keep your data secure, use it only as described in this policy, and respect your rights. We do not sell your information to third parties, and we do not share it with advertisers or marketing companies. When you use santogel — whether to bet on Liga 1, Piala AFF, live blackjack, Aviator slots, or Mobile Legends esports in Jakarta, Surabaya, Bandung, or Medan — your privacy is our responsibility.